Return and Refund Policy

More than anything we always want you and your pup to be happy!! If you’re not satisfied with any part of your experience on Charmyshop please reach out to us at and let us help!

We do our very best to inform our customers about all products in Charmybox but we know sometimes something arrives in the mail and for one reason or another its not quite what you expected.

If for some reason something we’ve sent you isn’t to your satisfaction we’ll take it back free of charge as long as it’s unused and in new condition*, it’s returned within 30 days of purchase and if it’s a consumable it isn’t expired. If a product is broken or defective we will of course replace it or offer you a full refund at no charge.

To start the return process email one of our Happy Team members at
* To be considered unused products must be returned in original packaging without any missing tags or stickers.